Keep contact information updated to help speed restoration efforts
Updated phone numbers can help to speed restoration during a power outage.
Occasionally circumstances beyond Tri-County Electric’s control cause power interruptions. When this happens, crews can be dispatched more efficiently if we have the correct information for your account on file.
When calling to report an outage, if the number you use is in our system, the outage management system is able to automatically recognize who is calling. This leads to quicker deployment of line crews, faster repair time, and shorter outage duration. It is also important to keep the cooperative up-to-date with your current email address.
The phone is our best method of communication, and the more details we have, the faster we can start restoration efforts. Adding your mobile number also will be useful, especially if it is your primary means of communication.
The phone number Tri-County has on file is located at the top center portion of your monthly bill.
Tri-County Electric offers several options to update your number.
- Visit a Tri-County office in St. Matthews, Santee, or Eastover.
- Call 803-874-1215 or 877-874-1215 and speak with a Member Service Rep
- Download and use the Tri-County Electric mobile app. The app is free and is available in the Apple or Android app stores.
Reporting an outage is easy, too. Just dial 803-874-1215 or toll free 877-874-1215.
If you are calling from your primary phone number, just follow the prompts. If you are using a different phone, the automated system will ask for your primary number. You may either enter the number using the touch-tone buttons or by saying the number aloud. If you wish, you may leave a voice message with details about the outage. Once your account location has been confirmed, crews will be dispatched.
Thank you for helping speed the outage restoration process by notifying us of changes to your contact information.